سياسة الاستبدال والاسترجاع

We thank you for your trust in Al Ameed Motorcycle Store and your keenness to choose our products. We are keen to make your shopping experience excellent and comfortable, so we offer a clear return and exchange policy that preserves your rights. First: Return and exchange conditions for motorcycles: After the motorcycle leaves the showroom or the plates are issued for it, no requests for return or exchange can be accepted regardless of the circumstances. Completing the purchase process and leaving the showroom or issuing the plates is considered a final confirmation of the customer's satisfaction with the motorcycle, and the customer has no right to return or exchange it. Guarantee for manufacturing defects: Reporting manufacturing defects: If any manufacturing defects are discovered in the motorcycle, the customer must submit a repair request within no more than 3 days from the date of receiving the motorcycle. Conditions for repairing the manufacturing defect: To complete the repair of the manufacturing defect, the motorcycle must be in its original condition, and not have been involved in any accidents. All attached cards and stickers on the motorcycle must be intact and not removed, and the motorcycle must be completely free of any cracks or scratches at 100%, and show no signs of damage or misuse. Inspection and repair procedures: Motorcycle inspection: After the customer submits a repair request, our specialized team inspects the motorcycle to confirm the presence of the manufacturing defect. Repair duration: If the manufacturing defect is confirmed, the motorcycle will be repaired within a period not exceeding 7 working days. Post-repair guarantee: After successful completion of the repair within the specified period, the guarantee is limited to the engine and gearbox only. Any other parts of the motorcycle will not be covered by the guarantee after this period. Second: Products that can be returned or exchanged: The customer has the right to request a return within 3 days from the date of receiving the product. The customer has the right to request an exchange within 7 days from the date of receiving the product. The product must be in its original condition and unused, with all attached stickers, tags, and any additional accessories. Returns or exchanges are not accepted for products that have been damaged or used. Third: Products that cannot be returned or exchanged: Electric bikes and scooters after use or leaving the showroom. Electrical parts unless a manufacturing defect is found, then they are replaced or repaired based on a report from the agency. Products with tampered serial numbers or damaged original packaging. All goods that clearly show that they cannot be returned, in addition to all consumable goods as outlined in consumer rights regarding the re-sale of sold goods. Fourth: Products with manufacturing defects: In case of a manufacturing defect, it will be repaired within 3 days from the date of reporting. If the defect persists, the guarantee covers only the engine and gearbox. The product is inspected by our team to confirm the defect before completing the repair or replacement. Fifth: Conditions for canceling orders: Orders can be canceled before shipping without additional fees. If canceled after shipping, shipping fees will be deducted. If payment was made via Tabby or Tamara services, 8% will be deducted in case of cancellation after purchase; if these fees are not imposed by the installment companies, they will not be deducted from the order amount. Sixth: Refund procedures: Refunds are made in the same method as the original payment. If paid by credit card, the refund process may take up to 14 days according to the bank's procedures. If paid in cash or via transfer, the amount will be transferred to the customer's bank account within 10 working days. Guarantee: Seventh: Guarantee for two-wheeled motorcycles: 6-month guarantee on the engine from the date of receipt. Any manufacturing defects must be reported within 3 days of receipt for repair or replacement. Eighth: Shipping and delivery: The customer bears the shipping costs in case of return or exchange, unless there is an error in the order on our part. In case of non-receipt and return of the shipment, the customer bears the shipping cost. If free delivery was due to exceeding a certain limit, then the shipment was returned or the order canceled, the shipping cost will be deducted from the refunded amount if the total amount becomes less than the free delivery limit. For inquiries or to submit return and exchange requests, please contact customer service at this number: 056062623